It’s important to let your customers know about cleanliness guidelines that your restaurant is implementing to protect their safety and health. It’s especially important to your success during these trying times. Here are some tips to help you best communicate new cleanliness guidelines to your loyal guests!
Communicating Cleanliness Guidelines to Guests
Your loyal guests care a ton about your business! In communicating cleanliness guidelines to them, it’s important to embrace this and create a feeling of unity – after all, you’re all in this together! Communicating cleanliness guidelines to your customers is easy when you make it into a team effort. You’ll do what’s necessary to take on to weather the storm and come out on the other side.
Clearly Outline Cleaning Policies
It’s more important now than ever before for guests to understand that their safety is at the forefront of your mind. Create infographics or posters on tables, host stands, check-out counters, and in restrooms that outline your standard cleaning procedures. Letting guests know how you’re taking things to the next level will make guests feel more comfortable. This level of transparency and honesty will keep them returning to your restaurant because they know that their needs are being met. It’s also important to let guests know when they’re expected to wear a face covering. Having reminder posters scattered throughout your establishment will protect both customers and staff.
Make Guests Aware of Service Changes
Your restaurant is going through many changes right now, and it’s super important that guests are know how they’ll be impacted. If your restaurant has shifted to only offering takeout and delivery options, make sure that guests are aware of this. You don’t want to lose their patronage altogether! Other things that are important for your patrons to know about: limited hours that you may be holding, or the capacity limits that your establishment has.
How to Communicate Cleanliness Guidelines
Use every method at your disposal to get the word out to guests! Use your social media platforms to push out easily-shareable graphics. Make guests aware of service changes as well as deals and discounts they can take advantage of. Make sure guests can use these whether they’re dining in-house or ordering takeout. Don’t forget to also take advantage of your mobile-ordering interface or virtual menus. A simple pop-up makes sure that guests are aware of new changes. Putting up posters that outline the precautions you’re taking in your restaurant will reassure guests that their safety is your priority. For customers not dining in-restaurant, inform them by using flyers in delivery or to-go orders. Update your restaurant voicemail or recorded greeting with the most pertinent changes.
Above all, the key to communicating any sort of guidelines or policies to guests is transparency. If offering take-out or delivery services is new for your restaurant, let patrons know! Thank them for your patience as your restaurant adjusts and shifts its focus to accommodate. We hope that these tips help you and your staff communicate these changes to guests. We’re all rooting for you!
